Política de Privacidad

1. Information We Collect

a. Personal Information

• Name: To identify you when booking a transfer.
• Contact Details: Email, phone number, or other contact info for booking confirmations and communication.
• Payment Information: Credit card details or other payment methods (processed securely via our payment processor).
• Travel Details: Pickup/drop-off locations, flight numbers, and travel dates to provide our services.

b. Non-Personal Information

• Website Usage Data: IP address, browser type, device info, and pages visited, collected via cookies or similar technologies.
• Analytics: Aggregated data used to improve our website and services.

2. How We Collect Information

• Directly from You: When booking a transfer, filling out a contact form, or signing up for our newsletter.
• Automatically: Through cookies, web beacons, or server logs when you visit our website.
• Third Parties: From payment processors or booking platforms we partner with.

3. How We Use Your Information

We use your data to:

• Process and manage your airport transfer bookings.
• Communicate about reservations, updates, or support inquiries.
• Process payments securely.
• Improve our services and website functionality.
• Send promotional offers or newsletters (with consent, where required).
• Comply with legal obligations or resolve disputes.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors (e.g., payment processors, hosting services).
• Legal Authorities: If required by law.
• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.

5. Data Security

We implement technical and organizational measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings. Continued use of our site constitutes consent to our use of cookies.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of the data we hold about you.
• Withdraw consent where applicable.

To exercise these rights, contact us at: https://carthage-transfer.com/contact

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes — typically no longer than 2 years after your last interaction.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. International Transfers

If you are outside the country where our servers are located, your data may be transferred internationally. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Effective Date”. We encourage you to review it regularly.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Djerba Support Email: [email protected]
• Djerba Phone / WhatsApp: +216 98 972 240
• Djerba Office: Bloc 61, Djerba International Airport
• Parent Company Privacy Desk: [email protected] · +216 25 707 991 (Bloc 61, Carthage International Airport, Tunis 1080)